Accounts Payable Customer Satisfaction Survey

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The Accounts Payable Department considers you a valuable customer and would like to know how satisfied you are with the services we provide. The result of this survey will be used to learn how the Accounts Payable Department can serve you better. Our goal is to make you completely satisfied with our services.

Instructions:

The survey is made up of questions concerning various aspects of customer service and focus. Please rate your satisfaction or dissatisfaction of each service. Select your response by using the pull-down menus for each question. The choices are:

N/A - Don't Know	No services of this type received, or not familiar enough with the service to answer this question.
Extremely Satisfied	No problems experienced within the past month.
Very Satisfied	Only a brief minor problem experienced within the past month.
Satisfied	Experienced a problem within the last month, but it was not a major inconvenience.
Marginally Satisfied	Problems within the past month caused a major incovenience.
Dissatisfied	Within the last month, problems consistently caused major inconveniences.
If you do not currently receive the service listed, "N/A - Don't Know" has already been selected for your convenience as a default. If you do receive the service, please choose one of the other choices listed above by clicking and holding the mouse on the "N/A - Don't Know" to reveal the pull down selection menu for the other choices.
All responses will remain completely confidential. However, if you have a comment and would like to receive a response, please include your name, your company name, and telephone number.
Company Name:
Customer Name:
Telephone No.:

Section I: General Satisfaction
	Rectangles are pull down menus.
1. Based on your experience, how satisfied are you with ACCOUNTS PAYABLE services?


2. How satisfied are you overall with the
A) Quality of service
B) Personnel technical abilities
C) Handling of your request

Section II: Services
3. How satisfied are you with the services provided by ACCOUNTS PAYABLE with regard to:	The rectangles are pull down menus.
A) Ease of obtaining the service
B) Response time to your call
C) Time required to perform the service
D) Technical ability of personnel
E) Ability to perform service on initial contact
F) Professionalism of personnel
G) Treatment with respect, fairness, and courtesy


4. How satisfied are you with ACCOUNTS PAYABLE documentation with regard to:	The rectangles are pull down menus.
A) Payment information
B) Information accuracy
C) Technical accuracy
D) Completeness of documents

Section III: Customer Support
	The rectangle is a pull down menu.
5. What was the purpose of your most recent call to ACCOUNTS PAYABLE?


6. How satisfied are you with the support you received?	The rectangles are pull down menus.
A) Ability to get to right person quickly
B) Attitude of person assisting you
C) Ability to provide a solution
D) Time required to provide a solution
E) Effectiveness of the solution
F) Overall satisfaction with support

7. What can we do to increase your satisfaction with the ACCOUNTS PAYABLE DEPARTMENT and its services?

Comments:

When you have completed the survey, Click on the SUBMIT button ONE TIME (The system may take a few seconds to respond). The results will be sent to Accounts Payable.

Thank you for your time and attention!

For more information contact:
Rob Bennett, Manager,
Accounts Payable Department
Telephone: 865-574-1496

Rob Bennett
Street Address:
BWXT Y-12, L.L.C.
P. O. Box 2004
Building 1099COM, MailStop 8265
Oak Ridge, Tennessee 37831-8265

The Accounts Payable Department considers you a valuable customer and would like to know how satisfied you are with the services we provide. The result of this survey will be used to learn how the Accounts Payable Department can serve you better. Our goal is to make you completely satisfied with our services.
Instructions:
The survey is made up of questions concerning various aspects of customer service and focus. Please rate your satisfaction or dissatisfaction of each service. Select your response by using the pull-down menus for each question. The choices are: